National Account Manager - Agency Partnerships

• Challenge yourself to this exciting role! 
• Permanent, full-time, based in our Campus in Mascot 
• Take an opportunity to grow and develop your career 

Our ability to stand the test of time has been no coincidence. We’ve come this far because we continue to evolve. It’s a challenge that never ends and drives every individual in our team to make tomorrow better than today for our customers. At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We’re resilient and strong, and work hard to make sure we’ll be right. 

Representing our iconic brand, our sales specialists promote our product and services to our key markets. As one of the voices of our brand, we sell the Qantas story to our customers far and wide. 

We won’t settle for anything less than the best outcome. We’re a high performing team, and we each have the opportunity to add value and make an impact on the business.  

The National Account Manager Agency Partnerships is responsible for managing the relationship with a portfolio of Agency Partners to maximise Qantas’ market share, revenue and cost of sale targets. The National Account Manager will play an active role in the planning and execution of the large market corporate, SME and leisure segment account strategy within Agency Partnerships, where cultivating strong relationships, both internal and external, identifying and executing on incremental revenue opportunities, and delivering end to end account management is critical. 

You’ll have – 

• Knowledge of the Corporate / Industry / Leisure channel accounts, business models, and competitors including online travel agents 
• Strategic selling, account management, contract negotiation and business planning skills developed in a competitive sales environment 
• Strong commercial orientation and high level of business acumen 
• Demonstrated ability to deliver results within a complex business environment with varying stakeholder needs and expectations 
• Highly developed negotiation, communication, organisational, and leadership skills at senior levels, both internally and externally 
• Experience in strategy development and implementation 
• Exceptional presentation skills 
• Drives to exceed goals 
• Demonstrated ability to offers unique perspectives on business issues, analyse data and information, and create customised solutions for customers 
• Experience in leading and driving change. 
• People management skills with the ability to lead, motivate, coach and develop high performing teams 
• Extensive knowledge and awareness of the airline and travel industry 
• Extensive knowledge of the airline and travel industries, Qantas product, processes, and pricing strategies 
• High level of IT literacy, including a good working knowledge of reporting, CRM systems and indirect booking channels (including NDC) 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Thursday 15th May 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.