Job Description
If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
The Manager Planning Insights role is accountable for driving data and information driven decision making and innovation for Jetstar Operations as it applies to pilot and cabin crew resources. The role leads a team that is responsible for resource planning including the forecasting of labour requirements across different time horizons and the development and use of crew resource models.
The role is responsible for the development and implementation of AI and data science strategies to enhance workforce planning operations and to solve critical business challenges. In addition, the role is also accountable for supporting the end-to-end resource planning process including systems, tools and methodology.
The core responsibilities of this role will be:
- Lead the resource planning and deployment support function.
- Drive innovation by leveraging advanced analytics and AI technologies to optimize resource allocation, improve efficiency, and support data-driven decision-making processes.
- Oversee the development and use of crew resource models. This includes scenario modelling, forecasting, reporting and the coordination of key inputs and assumptions into the monthly and seasonal planning processes.
- Oversee the administration of Flight and Cabin Crew leave draws and roster preferencing including the support of relevant systems and processes
- Maximise the use of workforce planning tools, systems, and methodology and support the change process
- Build effective and collaborative working relationships with key stakeholders. Work with cross-functional teams to develop a deep understanding of challenges and improvement opportunities
- Ensure key stakeholders are informed and updated on all relevant crew resource related topics
- Present insights and recommendations in a compelling and accessible manner that tailors to diverse audiences
- Lead the Insights team to ensure delivery of departmental and organisational objectives. Carry out performance management cycle commitments within the People Guidelines. Role model business principles and values and drive high performance engagement through effective coaching, mentoring and employee development
To be considered, key skills will include:
- Demonstrated people management and leadership skills including coaching, mentoring and development of direct reports
- Demonstrated experience in leading the design and development of business intelligence reporting solutions
- Highly developed conceptual, analytical, business acumen and strategic planning skills
- Strong knowledge of advanced analytical and statistical techniques including modelling, ML and AI.
- Proven ability to work with large data sets and to apply data handling and analysis best practice
- Previous experience in data visualisation including the advanced use of PowerBI or similar tools
- Results focussed and team oriented. Ability to self-manage to achieve high levels of accuracy, productivity, and efficiency
- Highly organised with the ability to work under pressure with competing priorities.
- Experience developing, fostering, and maintaining internal and external stakeholder relationships
- Strong negotiation, communication, problem solving and influencing skills
- Business or Aviation Degree or equivalent industry experience
- Experience with in Airline Operations desirable but not essential
About Us
The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320-200, Airbus A321 and Boeing 787-8. Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.
Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application.
Please note: Presently, applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Applications close: Sunday, 20th of April 2025
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