Manager, Governance and Compliance

• Challenge yourself to drive effective governance to ensure appropriate compliance and assurance management strategies are in place focusing on operational reliability across Loyalty
• Permanent role based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.   

As the Manager, Governance and Compliance, you will be responsible for the design and delivery of Loyalty's compliance and assurance activities, ensuring successful coordination and control implementation. You will partner with internal and external stakeholders to develop, implement, and own the Loyalty compliance program, ensuring adherence to relevant laws, regulations, and industry best practices. You will proactively support stakeholders in understanding and meeting compliance requirements, and foster a culture of compliance throughout Loyalty.

You will interface with Qantas Loyalty and Qantas Group functions responsible for compliance and act as an advisor on compliance matters and in the development of processes to manage compliance. You will also support the business with the development, execution, and monitoring of remedial activity for compliance incidents. You will lead, design, and facilitate workshops to understand compliance obligations and maintain relevant documentation, while contributing to strengthening a culture of compliance awareness.

What you’ll bring to the role:

• Significant experience (10+ yrs) working in Technology and/or Risk within large multinational organisations, including exposure to commercial and operational teams 
• A minimum 10+ years senior leadership experience leading large, geographically diverse teams
• Minimum bachelor’s degree, with expectation of post graduate study in Technology, preferably with broader business administration qualifications
• Proven ability to understand operational and compliance risks inherent or emerging in a business area, to assess the level of risk, and to develop and execute plans to mitigate risk 
• Experience in process mapping, risk and control identification using a Risk Assessment Framework 
• Commercial and cost modelling mindset to articulate trade-offs and mitigants
• Extensive experience in leading and influencing collaborative cross domain working groups to drive outcomes 
• Highly developed verbal and written communication skills including demonstrated ability to independently manage and influence internal and external relationships at senior levels and to communicate in both technical and business language 
• Highly Flexible with the ability to pivot successfully to demands

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close 3rd June 2025

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.