Manager, Case Management

•  Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
   
• Tackle a diverse range of complex and engaging ER matters across the entire Qantas Group – including Airlines, Freight, Engineering, Cabin Crew, Ground Services, and Qantas Loyalty.
   
• 12-month fixed-term contract based in Melbourne or Sydney

As one of Australia’s largest employers, our People and Culture function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.

We’re seeking a skilled and experienced Manager, Case Management Support to join our team in Sydney. Reporting to the National Manager, Case Management Support, this role is ideal for an Employee Relations specialist or Employment Lawyer with a strong background in case management.

In this pivotal role, you’ll provide expert advice, coaching, and support to leaders on a range of people management matters including misconduct investigations, performance management, grievances, disciplinary processes, fitness for work, and whistleblower matters.

You’ll thrive in a fast-paced environment, bring a structured and analytical approach, and be a confident influencer who builds trusted relationships across key stakeholders including legal, safety, and medical teams. Occasional interstate travel is required.

If you’re passionate about driving fair and effective outcomes in the workplace, we’d love to hear from you.

What you’ll bring to the role:

• Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
• Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
• Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.
• Strong case management experience and the ability to provide advice in a consistent and timely manner.
• Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
• Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
• High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.
• Demonstrated skills using reporting to analyse trends and insights.
• Sound judgement and ability to maintain appropriate confidentiality and discretion.
• Experience in coaching, mentoring and leading others.
• Ability to effectively and efficiently manage multiple projects and tasks.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you. Qantas embraces diversity and encourages applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Tuesday 16 September 2025.

Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restriction or sponsorship.