Learning Manager Cabin Crew

• Take an opportunity to work on challenging and exciting initiatives
• Work closely with stakeholders across the business and drive a positive learning environment
• Full-time, fixed term opportunity based at Qantas Corporate Campus in Mascot

Our Group Learning & Development function works across Qantas Group businesses and AOCs in the delivery of our Group Learning Strategic direction. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces. We’re a high performing team and we each have the opportunity to add value and make an impact on the business.

Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to deliver results. The Learning Manager Cabin Crew is responsible for business partnering and training delivery across Domestic and International cabin crew operations. As a key business partner, this role provides expert advice, leadership, coaching and strategic learning solutions, leveraging off current adult learning methodologies, to ensure the smooth transition of business strategy and operational requirements into training planning, delivery and implementation.

Reporting to the Learning & Development Manager for Cabin Crew, you will also manage & support a team of SME Facilitators crew-to-ground and provide regular consultation, advice and coaching to team members. You will oversee all aspects of training delivery, deliver train the trainer sessions, conduct training assessments & observations and actively drive best practice approaches to training delivery.

You’ll have:

• Experience working in L&D -training management, business partnering, consulting or similar activities.
• Customer and delivery focused with exceptional stakeholder management skills
• Strong negotiation and influencing skills to effectively address even the most resistant stakeholders and challenging situations.
• Exceptional presentation and facilitation skills as well as knowledge of adult learning principles through various training methodologies and learning solutions
• Sound analytical, conceptual and problem-solving skills.
• Exceptional leadership and people management capability with the ability to lead, motivate, engage and develop high performing teams.
• Project management and process improvement experience and expertise, including experience leading/managing a training team
• Self-motivated, proactive, and able to deal with ambiguity, complexity and confidential information.
• Demonstrated ability to work cross-functionally and think both critically and strategically.
• Exceptional written and verbal communication and influencing skills with the ability to communicate with technical and non-technical stakeholders.
• High degree of computer literacy –experienced user of MS Office suites

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Sunday, 11 May 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.