Governance, Risk & Compliance Lead

• Challenge yourself to lead design and delivery aspects of technology and business risk and compliance
• Take an opportunity to grow and diversify your career
• 12 month fixed-term role based at our Corporate Campus in Mascot

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As part of the Qantas Loyalty Line 1 risk team, the Governance, Risk & Compliance Lead, will be responsible for working with Qantas Loyalty to facilitate the coordination and advise on risk and compliance activities and outcomes to help protect customers, assets, systems and data. Working with relevant internal and external stakeholders to implement the Loyalty risk and compliance program to ensure the company's adherence to relevant laws, regulations, and industry best practices.

This role will proactively support stakeholders to identify and assess potential risks, implement appropriate controls, and foster a culture of risk & compliance throughout Loyalty. This role will be leading and facilitating workshops to undertake risk and control assessments and maintaining relevant documents while contributing to strengthening the divisional risk culture through increasing awareness of risk management and compliance.

You will provide critical advisory to the business with the assessment and monitoring of identified risks, provide insights on the root causes and track remedial actions.

You’ll be responsible to:

• Oversee Qantas Loyalty Risk Profile and partner with business stakeholders to understand the assessed risks for given activities and programs
• Develop and monitor business risk registers within procedures and systems to ensure alignment with business unit/departmental requirements
• Facilitate the design, operation, and implementation of recommended risk controls that meet legal, regulatory, and ethical requirements
• Lead the delivery and improvement of risk management training courses as required
• Lead and participate in Group and Business Unit strategic initiatives as required by providing risk advisory services including co-facilitating risk assessments with key business sponsor
• Lead integration of risk considerations into existing business processes (e.g. business cases, project management)
• Collaborate with management in business unit/departmental and across other disciplines to define technical needs
• Assist with leading and managing continuous improvement initiatives to improve quality, efficiency and/or value-add of Risk processes.
• Continually interpret and align risk program with key business goals and objectives
• Continually enhance understanding of industry and business segment risks, challenges and issues and apply learnings to project planning and delivery.
• Comply with Group Management Systems and Policy

You’ll have:

• Tertiary qualification in Information Technology, Cybersecurity or Computer Engineering disciplines.
• 7+ years of relevant experience working in Technology and/ or Risk Management, including exposure to commercial and operational teams.
• Proven ability to understand risks inherent or emerging in a business area, to assess the level of risk, and to develop and execute plans to mitigate risks.
• Up-to-date technical expertise and experience in audit practices
• Understanding of compliance issues and regulatory requirements
• Exceptional interpersonal, presentation and communication skills
• Experience interacting with Senior / Executive Management.
• Highly motivated / lateral thinker with strong research and analytical skills
• Commercial orientation with strong business acumen
• Committed to deadlines and continuous improvement
• Comfortable working in a complex, agile environment and the ability to work both within a team and independently to resolve complex issues
• Ability to engender positive and collaborative relationships with departmental Managers, Risk Liaisons and wider business stakeholders
• Strong influence and negotiation skills to achieve desired results.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today!

Applications close: 4 June 2025