Fraud & Revenue Protection Manager

• Join a dynamic and fast-paced team where your creativity and problem-solving skills will be valued and encouraged
• Leverage your experience in fraud and revenue protection or risk management to make a significant impact in a leading organisation
• Melbourne CBD location

Love travel and passionate about all things aviation. You’re in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

Join Jetstar as the Fraud & Revenue Protection Manager and lead the charge in safeguarding our revenue and digital assets! You'll be at the forefront of identifying, managing, and mitigating fraud risks across all sales and payment channels, with the support of an offshore Fraud Support team. This dynamic role involves spearheading strategic initiatives to enhance fraud detection technology, payment security, and customer verification processes, all while ensuring a seamless customer experience. Collaborate closely with Digital Product Owners and Product Managers to identify and address vulnerabilities before product launches. If you're passionate about data-driven, proactive fraud management strategies and want to make a significant impact, this is the perfect opportunity for you!

As Fraud & Revenue Protection Manager your focus will include:

• Lead the Fraud and Revenue Protection function with the support of an offshore Fraud Support team, proactively identifying, monitoring, and managing fraud across all Jetstar commercial channels.
• Manage fraud monitoring tools, rules, and processes, continuously evolving fraud detection technology, payment security, and customer verification to stay ahead of emerging trends.
• Drive a customer-centric approach to fraud detection, improving payment authorisation rates and reducing customer friction.
• Collaborate with external vendors, payment systems, fraud tool providers, and reservation system providers to optimize fraud detection strategies.
• Lead investigations into complex fraud cases, coordinate resolution and remediation activities, and recommend improvements to chargeback management processes.
• Leverage multiple datasets and user behavior analytics to detect fraud patterns, create actionable insights, and produce regular reporting of payment fraud metrics.
• Establish cross-functional forums on fraud and revenue protection with internal stakeholders and manage liaison with relevant departments at Qantas.
• Ensure compliance with regulatory and legislative requirements, demonstrate strong leadership, and foster a collaborative and productive team environment while living the Jetstar values.
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About You
We’re searching for someone who:

• Tertiary qualified in a relevant field or has equivalent work experience.
• 5 + years of experience in fraud management, revenue protection, or a related risk function.
• Possesses strong knowledge of payment systems and fraud prevention tools (e.g., 3DS, fraud scores, machine learning, user behaviour analytics).
• Experience with fraud systems (highly desirable).
• Demonstrates in-depth knowledge of fraud principles, processes, procedures, and trends in fraud prevention (highly desirable).
• Experience in the aviation and/or travel-related industry preferred.
• Aptitude for identifying new approaches to risk management and thinking creatively.
• Maintains a problem-solving, positive, and constructive attitude.

Applications close Sunday 5th October

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together

We can’t wait to hear from you. Apply now