Customer Service Agent - Darwin

• Together we will make a positive impact on our customers experience
• Located at Darwin Airport
• Permanent part time opportunities, working a 7-day rotational shift roster

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have. You’ll create a welcoming environment, so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have –

• Ability to work a 7 day rotational shift roster covering a 24/7 operation
• Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
• A passion for customer service with a proactive 'can do' attitude
• A proven ability to manage and diffuse difficult situations
• Well-developed problem solving skills and able to follow through to resolution
• A strong communicator, and listener
• Ability to work both in a team environment and independently
• Ability to adapt to an ever changing, fast paced operational environment
• Compassion and empathy for special needs customers
• Exceptional grooming and personal presentation
• Ability to successfully complete a Pre-Employment Medical
• The right to work in Australia without restriction or sponsorship.

Please note: It is essential for this role that you are in based in Darwin and have the ability to work a 7-day rotating roster, spanning across the hours of 04:00am to 11:00pm.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.