Business Analyst - Disruption Management Transformation Project

• Work to deliver exciting improvements to our Disruption Management applications and processes.
• Deliver insights through data analysis, testing, and stakeholder engagement to enhance customer and agent experience.
• Fixed term 12month opportunity based at our head office in Collingwood.

Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s as we continue on our mission to offer all day, every day low fares so more people can fly to more places, more often.

As a Business Analyst reporting to the Technology Business Analyst Lead, you will be responsible for supporting the Disruption Management Transformation (DMT) project. Your primary goal will be to improve customer experience (CX) for both internal and external customers by integrating and helping deliver new software aimed to dramatically improve the disruption management experience. You will collaborate within the DMT project team and engage with multiple stakeholders to capture specific requirements and work closely with vendors and delivery teams to ensure that solutions effectively address the business needs.

The core responsibilities of this role will be: 

• Work with project team and stakeholders to elicit, define requirements (business, functional and non-functional) and processes. 
• Working with the project sponsor and product owner, define project objectives, deliverables and outcomes
• Communicate processes and requirements to various delivery teams, ensuring that solutions delivered by them are aligned and meet project objectives. 
• Engage a range of stakeholders from across Jetstar or our vendors, facilitate elicitation sessions (workshops, interviews, observation, etc.) to gain information, and achieve stakeholder buy-in on proposed solutions. 
• Analysing ‘problem’ processes, identify causes & improvements and develop.
• Define problems and undertake options analysis to support good project decisions. 
• Collaborate with other teams to identify and manage inter-team dependencies. 
• Contribute to project change management activities. 
• Contribute to project testing activities (UAT). 

To be considered for this role you will have:

• Bachelor’s degree (Technology/Business/Computing) preferred.
• Experience working as a Business Analyst or similar role focusing on Customer Experience projects
• Background in digital customer website, HCD, user experience / agent experience, or solution design desirable
• Excellent communication skills and ability to interact with all levels of the organisation.
• Proven ability to analyse inputs, outputs, map processes, identify deficiencies and communicate potential solutions.
• Experience testing solutions and coordination of UAT.
• Previous experience with airline reservation systems an advantage.

Your life at Jetstar is unlike any other.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together.

We can’t wait to hear from you.

Applications close: Sunday 23rd November

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship