Airports Resourcing and Operations Specialist

• A dynamic and constantly evolving role within the Jetstar Airport Operations Team
• Permanent full-time opportunity, working across a 7-day rotational shift roster
• Based at Melbourne Airport

The Opportunity

The Jetstar Airports team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. Creating a safe and enjoyable customer experience is at the heart of what we do. As the Airports Resourcing and Operations Specialist, you will hold multiple responsibilities, including being the key focal point for communication and information provision for multiple stakeholders within the airport precinct and the Jetstar Operations Centre.

Reporting to the Airport Operations Manager, this role is responsible for providing day of operations workforce planning co-ordination and allocation, including managing the Real Time application to ensure that airports have sufficient staffing levels to deliver safe, efficient operations. 

Success in this role will be delivered by enthusiastic, safe and responsible, solution focused team members who are passionate about ensuring our teams and the operation are provided the support to deliver outstanding outcomes whilst understanding our efficient and lean operating model.

The core responsibilities of this role will be: 

• Review and optimise resource allocations 48 hours in advance
• Managing day of operation tasking for Airport Customer Service (FOH) teams
• Working within key KPIs based on safe resourcing levels and labour cost management
• Co-ordinate aircraft movements in collaboration with the Jetstar Operations Centre (JOCC), Jetstar Engineering, Melbourne Airport, the ground services providers, and other stakeholders.
• Provide daily, weekly, and monthly operational and labour reporting for Airport Management
• Using data, identify opportunities to improve operational and OTP outcomes
• Manage the governance of SERP compliance at the airport and provide Airport Management support of SERP in portfolio airports.

To be considered, key skills will include:   

• Significant knowledge of day-to-day coordination, safety management and operational efficiency in the airport services environment
• Excellent communication skills and good attention to detail in a fast paced environment with time sensitive deadlines
• Results driven and resilient approach with the ability to achieve goals despite obstacles, setbacks or uncertainty
• Strong problem-solving capability and the ability to remain calm under pressure without losing focus on the bigger picture
• Ability to build effective workplace relationships through developing trust and confidence with others
• Expertise in appropriate application tools and strong computer literacy
• A change agent who challenges the status quo and embraces and drives change and continuous improvement initiatives
• Ability to work within a shift roster

Our Culture  

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.  

Our Benefits  

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.  

Inclusion and Diversity   

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.   

Applications close: Wednesday 9th July, 2025