Senior Manager E-Commerce, Marketplace

• Lead and inspire the E-Commerce Marketplace team to optimise performance and
  drive marketplace growth
• Join Qantas Loyalty to adapt, champion, and execute a transformative long-term strategy for the Qantas Marketplace
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

Retail & QBR growth is a key pillar of Loyalty's overarching FY30 growth strategy, and E-Commerce is a key enabler and contributor to Qantas Retail achieving this growth ambition. Reporting to the Head of E-Commerce, as the Senior Manager, Marketplace, you will be accountable for implementing the E-commerce strategy for Qantas Retail, including delivering a simplified and optimised future state proposition for Qantas Marketplace to optimise burn frequency, member engagement and driving EBIT growth for the Group.
 
What You’ll Bring:

• 10-15+ years successful and significant experience with a large organisation in complex
  corporate environments with exposure to eCommerce, commercial strategy, category
  management, customer experience and business performance
• Tertiary qualifications in business, finance or similar
• A thought-leader with a passion for innovative commercial, digital and marketing
  solutions using data, insights and experience
• Experience in strategic thinking, analytical interpretation, problem solving and
  creation and execution of strategies
• Experience in developing business models, new business cases and evaluating
  propositions
• Experience leading high performing, large and multi-disciplinary teams and end to
  end business and P&L accountability
• Experience driving transformation change
• Demonstrable commercial awareness and a passion for delivering commercially
  astute outcomes
• A Cause and Effect thinking with the ability to identify complex multiple chains of
  cause and effect
• Strong negotiation skills with the ability to engage and motivate people through
  effective communication
• Excellent interpersonal and communication skills – with the ability to effectively liaise
  and negotiate with all levels of management
• Possess highly developed stakeholder relationship management skills, both
  internally within, and externally to the company at a senior level
• Exhibit high energy levels and strong personal drive in a changing and challenging
  environment
• Ability to manage multiple priorities – internal and external ability to work under
  pressure and manage competing deadlines
• Commitment to change and continuous improvement
• Prior experience in agile ways of working and design thinking will be highly regarded
• A strong understanding of customer loyalty and program economics

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 24th June 2025