Senior Application Support Engineer

• Challenge yourself to drive positive outcomes in the Application Support Engineering team
• Partner with the business to provide effective planning, analysis and advice
• Full time permanent position based our head office in Collingwood

As Vii’s Senior Application Support Engineer, you will see yourself working for some of Australia’s top retail brands.  You will provide technical support to Vii Clients and Account Managers to increase client program value within the Vii business. You’ll investigate, and resolve customer inquiries, reporting requests and scheduled tasks. You will have the opportunity to work on website development and undertake testing of the Vii system to ensure all existing and new functionality is correct prior to a production release.

This is an operational role which responds to user inquiries, assess problems and issues and leads the resolution. Empowered to troubleshoot and skilled with basic technical skills to address issues.

To be successful in this role you will have:

• 8 years of general IT experience with a focus on application support or software development
• Tertiary qualification in Information Technology, Computer Engineering discipline
• Required to demonstrate capability of the following: Investigation of possible bugs or anomalies in data/ system behaviour, Website maintenance and design and Participate in the code review and quality assurance process
• Strong development skills in SQL, HTML & CSS
• Exposure to C#.NET, ASP.NET & JavaScript or equivalent frameworks.
• Exposure to SQL, CSS, HTML, C#.NET, ASP.NET & JavaScript
• Exposure in developing, maintaining and executing test cases
• Strong lateral thinking and problem solving skills
• Excellent analytical skills to collate, interpret, prepare and present useful information to a varied audience.
• Ability to work under pressure and achieve deadlines
• Highly articulate in both written and verbal communication skills.
• Ability to context switch, multitask and manage multiple priorities
• Strong sense of teamwork and experience in working within a team to achieve common objectives
• Exhibit high energy levels and strong personal drive in a changing environment
• Knowledge of these languages, tools and technologies is desirable but not required:  Akamai, PowerShell, Splunk, SumoLogic, Git, JIRA, Confluence, Bamboo, AWS, C#, ASP.NET, JavaScript, Postman

In this role, you will:

• Provide Production Support including–

1. Bug fixes
2. Development of stored procedures
3. Investigation of possible bugs or anomalies in data/ system behaviour
4. Website maintenance and design
5. Document root cause and fix
6. Maintain knowledgebase and ensure it is up to date
7. Provide timely updates on issue and adhere to SLA

• Participate in the code review and quality assurance process
• Build strong working relationships with key stakeholders by providing expert
• technical support and guidance to stakeholders and customers
• Work closely with business and technical teams to troubleshoot IT incidents
• and problem
• Understand CI/CD
• Participate in after-hours technical support
• Responsible for designing, coding, testing and maintaining the associated
• services using frameworks such as SQL, CSS, HTML, C#.NET, ASP.NET &
• JavaScript
• Understand distributed computing and complex multi-tier applications
• Understanding of HTTP and Web service API
• Practice sustainable incident response and blameless post-mortems
• Drive own professional development to ensure currency of knowledge in
• relevant areas of expertise
• Ensure PI and other sensitive data remains consistent with our privacy policy and relevent legislation

Be a part of something special and play your part in the Qantas story – get in touch today!

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.