Job Description
- Opportunity reserved for candidates proficient in Italian
- Deliver exceptional service and create meaningful customer experiences
- Available positions are located in Sydney only
Ciao!
Now is an exciting time to join us as we expand our international business. If you're passionate about delivering exceptional customer service and caring for others, we have the perfect opportunity for you. Our crew are renowned for their world-class customer service, safety and operational excellence. Think of Qantas and there is that sense of familiarity, a feeling of warmth, and pride that this national icon represents to the world.
As a member of our QCCA International Cabin Crew team, no two days are the same. The only guarantee is that you’ll explore endless possibilities, be challenged, create opportunities for our customers by resolving problems and make a difference to someone’s day. With a strong and positive attitude, you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.
In this role, you will have plenty of fun, work with a diverse group of amazing people and create experiences for yourself like no other. As a language speaker, you will also be rostered on specific patterns aligned to language lines to meet customer requirements.
About you | A proposito di te
- Ability to leverage your language skills to provide a meaningful experience to our Italian speaking customers
- Have pride and a clear passion in delivering exceptional and consistent service experiences
- Understand our customers, anticipate their needs and take responsibility in providing a superior customer service
- Sensitive to cultural diversity and assist customers needing extra care, such as unaccompanied minors or non-English speakers
- Ability to easily build rapport and positively contribute to your team's performance
- Be adaptable to any situation that may present itself in a sensible, warm and safe way
- Understand the importance of hygiene standards in-flight, ensuring a fresh cabin for all customers and crew
- Ability to complete all training and assessment requirements, including aircraft safety procedures and obtain required documentation
- Customer or hospitality service experience, or previous experience in the airline industry
- Exceptional standards of grooming and personal presentation
- Based in Sydney - you must be willing to live and work from this location
You must also meet the following minimum criteria | Criteri minimi:
- Advanced proficiency in Italian is essential
- Willingness to undertake the Oral Proficiency Interview (OPI) speaking test, delivered by Language Testing International (LTI) at your own expense, and achieve a minimum score of “Advanced Low”. (organisation for that test will be communicated at later stages of the process)
- Minimum 18 years of age
- Maximum height of 186cm
- Ability to reach 212cm overhead (barefoot, your fingertips must reach past 212cm, with both hands overhead at the same time)
- Unlimited Australian working rights
- Sound written and verbal communication skills in the English language
- Current Senior First Aid Certificate completed within the last 12 months (or be willing to obtain at short notice)
- Current CPR accreditation (The CPR component is only valid for 6 months and a refresher course must be completed if expired, or be willing to obtain at short notice)
- Responsible Service of Alcohol certification, from a Nationally Accredited Provider (or be willing to obtain at short notice)
- An excellent level of health and fitness, including the ability to swim 50 metres fully clothed and tread water for 3 minutes unassisted
- Ability to successfully complete a Pre-Employment Medical
Why Qantas? | Perché noi?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.
Given the extensive process our candidates progress through to ensure we are matching the right person with the right role, most of our communication will come via email and there may be several weeks between stages given the volume of applicants we receive. We ask for your patience throughout this process and encourage you to follow up with any concerns or questions you may have following our initial contact.
Applications will only be considered for candidates who have the right to work in Australian without restriction or sponsorship.
Be a part of something special and play your part in the Qantas story – get in touch today.
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