Manager Commercial Performance

• Take the opportunity to be responsible for leading and optimising the commercial performance of a specified product portfolio
• Together we’ll go the extra mile and deliver on ambitious goals
• Permanent role based at Mascot Head Office

The Manager, Commercial Performance is responsible for leading and optimising the commercial performance of a specified product portfolio, with a clear focus on delivering value for both customers and the business. This role plays a critical part in shaping and executing product strategy and roadmaps to ensure alignment with customer needs and commercial goals. Leveraging data-driven qualitative and quantitative insights, market trends, and performance analytics, the Manager will identify and pursue growth opportunities, manage key commercial levers, and work cross-functionally to drive revenue, margin, and customer satisfaction outcomes. 

This position involves budget oversight, commercial forecasting, and the negotiation and management of strategic supplier contracts. The role also champions customer-led performance by managing suppliers against Key Performance Indicators. Acting as a trusted advisor to senior stakeholders, the Manager, Commercial Performance will provide expert guidance on supplier performance, commercial strategy, identified risks and opportunities, and the end-to-end customer experience across the Qantas Group. 

You’ll have:  

• 5–10 years’ experience in product management, supplier or partner management, ideally with deep knowledge of the airline industry. 
• Proven strategic thinking capability with the ability to shape and drive a long-term product vision. 
• Strong analytical and problem-solving skills with the ability to interpret research, trends and insights into actionable strategies. 
• Demonstrated experience managing end-to-end product lifecycles including business requirements, prioritisation, and road mapping. 
• Excellent collaboration and communication skills with a track record of influencing senior stakeholders and cross-functional teams. 
• Experience applying agile methodologies and managing multiple projects in fast-paced environments. 
• Commercial acumen with expertise in P&L management, forecasting, and commercial model development. 
• Strong supplier and partner management skills, including negotiation, performance tracking and strategic engagement. 
• Strong ability to influence external and internal stakeholders. 
• Operational management experience with the ability to align initiatives with broader business policies and group objectives. 
• A deep understanding of airline operations and industry dynamics, with the ability to navigate complex organisational structures. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Thursday 1st May 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.