Manager Airline Lounge Product

• Collaborate to deliver meaningful business outcomes that make a real difference
• Take on a new challenge where you can grow, make an impact, and diversify your career
• Permanent Full-Time position based at our Mascot Campus 

The Manager Airline Lounge Product is responsible for driving the commercial strategy and performance across Qantas Lounges’ global portfolio. This role plays a critical part in ensuring a strong commercial outcome and delivering exceptional customer experiences through revenue generation, cost management and strategic supplier engagement for Lounge usage. 

This role oversees the management of key revenue streams, as well as significant supplier and operational costs, with a customer experience lens. The Manager, Airline Lounge Product will lead commercial negotiations and tenders, optimise revenue performance, optimise supplier performance, and deliver measurable commercial outcomes. 

This role leads one individual and will work closely with a broad range of internal and external stakeholders to develop and execute commercial initiatives, continually grow and improve commercial portfolio, identify commercial risks and opportunities, lead supplier tenders, and contract strategies that enhance the commercial sustainability and quality of the lounge experience for Qantas customers. 

You’ll have: 

• 5-10 years experience in commercial management and/or strategic roles, with a strong capability to develop detailed financial models and a comprehensive understanding of new business initiatives 

• Demonstrated experience in leading commercial portfolios and optimising both revenue and cost elements within complex environments 

• Expertise in managing supplier relationships, contract negotiations, and ensuring operational delivery aligns with strategic goals 

• Leadership and the ability to influence and drive collaboration across a multi-stakeholder environment, both internally and externally 

• Proactive in driving change and innovation, with a proven track record of leading initiatives to successful execution 

• Verbal and written communication skills, with the ability to engage stakeholders at all levels 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You an also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
   

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close, Thursday, 1st May 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.