Head of Planning and Continuous Improvement

• Influence and embed the continuous improvement culture for our Freight business
• Senior leadership role working across an expansive internal and external stakeholder group 
• Full time permanent role based in Mascot 

While we operate in an unpredictable industry, we thrive on uncertainty and are always ready for a challenge.  We take a customer centric mindset to all we do, ensuring we make tactical and strategic decisions that live up to customer expectations. 

Are you a strategic thinker with a passion for driving change through, continuous improvement, change management and standards? Join our dynamic Freight business as the Head of Planning and Continuous Improvement, where you’ll lead enterprise-wide Continuous improvement culture whilst improving capability and driving initiatives that enhance our end-to-end performance and deliver exceptional customer outcomes.  

 
In this role you will be responsible for supporting the broader Freight Leadership Team with a view to ensuring our Global Change portfolio and associated trade-offs are understood across FLT, appropriate prioritisation and planning for tactical priorities as well as ensuring our assurance outcomes are met and that we consistently meet our regulatory obligations.  You’ll play a key role in championing a culture of continuous improvement across Freight and drive scalable and efficient standards across the organisation. 

Key Responsibilities: 

• Lead long-term Change Management strategy and planning  
• Support the Freight Leadership Team in the embedding of Freight Process Excellence (FPX) to drive a Continuous Improvement culture  
• Develop and maintain Freight's Continuous Improvement Roadmap. 
• Responsible for the development and improvement of overall standards that support our business  
• Lead WSI Program streams across Standards, Compliance and Continuous Improvement  
• Build a high-performing team culture that fosters innovation and collaboration. 

What You’ll Bring: 

• Extensive experience in continuous improvement culture change and strategy execution within large and complex environments. 
• History in designing and driving process architecture frameworks across highly regulated Business Units  
• Driving Change Management strategy and capability across Qantas Freight  
• Expertise and understanding of Assurance and Compliance programs  
• Proven leadership experience, with the ability to influence and collaborate across all levels of the organisation. 
• Strong commercial acumen and stakeholder engagement skills. 
• Background in logistics, supply chain, transport, or aviation highly regarded. 
• Ability to identify improvement opportunities and lead change in a fast-paced, evolving business. 

Why Join Us? 
 
This is your opportunity to be part of a forward-thinking organisation where your strategic and leadership capabilities will make a significant impact. We’re committed to excellence, standards and continuously improving, and we’re looking for someone who shares our passion for driving change and results. 

Why Qantas?    

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.    

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.    

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.    

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.    
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.    
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.    

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.   

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.  

Applications close Tuesday 1 July 2025