Senior Strategy Analyst, Ground Experience

• Challenge yourself to reinvent the future
• Together we’ll go that extra mile and deliver on ambitious goals
• Full-time permanent position based at our Mascot Campus

We’re challenging ourselves to reinvent the future, finding opportunities to connect with customers that can add value to different parts of their lives. A lot has changed since we first flew from the Queensland outback in 1920. We’ve gone from carrying two passengers in biplanes, to 450 people in some of the largest aircraft in the world. Today, we proudly represent the spirit of Australia, flying our customers across the world and creating experiences that last a lifetime. You’ll be proud to work with us, as we’ll empower you to achieve what might have been thought impossible.

The Ground CX portfolio spans everything Qantas does on the Ground from Lounges, Terminal Experience, Baggage Solutions, Transportation, Boarding and Arrivals. This is where Qantas can showcase itself as a premium brand though world-class Lounge experiences, operational excellence in terminals, innovative digital solutions, intelligent infrastructure and service enablement throughout the end-to-end journey.

In your role as Senior Strategy Analyst, Ground Experience you will leverage your strengths in structured problem solving and quantitative analysis to derive coherent business findings that drive customer experience solutions across the portfolio. This may include informing level of investment of new digital products, defining revenue opportunities of new products, forecasting the size and purpose of upgraded Lounges or reviewing the greatest priorities for senior leaders. You will also continuously improve how we use data and insight to focus on the most important strategic opportunities. To achieve this, you will be effective at leading analysis using customer, commercial and operational data sets, and communicating insights to inform a range of strategic decisions. This role is ideal for a skilled analyst or strategist, looking to apply their talents, curiosity and passion to a well-rounded strategy and change role as part of a dynamic and supportive team.

You’ll have –

· Experience in or passion for aviation and physical experience.

· Excellent analytical and research skills with the ability to collect and analyse complex material and data, and present it in accessible formats

· Well-honed consultative toolkit (gathering needs, structuring analysis, workshop development, recommendation development)

· Strong skills in PowerPoint to create strategy artefacts that can be tailored to different levels of seniority

· Strong interpersonal skills with proven ability to build and maintain strong relationships with internal and external stakeholders.

· Ability to prepare data (source, cleanse, splice) in order to analyse and visualise insights (e.g. using Excel)

· Knowledge of various business intelligence tools desirable (e.g. RADAR, Qualtrics, Power BI)

· Tertiary qualification in Business, Finance, Information Technology, Communications or related discipline

· Exceptional verbal and written communication and strong attention to detail

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• You an also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
   

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close, Sunday 29th June 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.