Head of E-Commerce

• Head of E-Commerce – Shape the Future of Qantas Loyalty’s Retail & E-Commerce Strategy
• Permanent role based at our Head Office in Mascot.

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.   

In this senior leadership role, you will oversee Qantas Loyalty’s E-Commerce strategy, driving engagement, commercial growth, and operational excellence. Reporting to the Executive Manager Retail & QBR, you will be responsible for refining and optimizing the future direction of our e-commerce platforms, enhancing customer interactions, and leading business growth initiatives. Bringing exceptional negotiation and stakeholder management skills, you will work across a diverse range of internal and external stakeholders to successfully deliver and implement a futuristic strategy.

Key Responsibilities:

• Lead the development and execution of Qantas Loyalty’s E-Commerce initiatives, ensuring strong commercial outcomes.
• Manage end-to-end e-commerce operations with a focus on efficiency and P&L performance.
• Identify opportunities to enhance member engagement and deliver value through an evolving retail portfolio.
• Drive operational improvements and streamline processes to enhance customer experience.
• Collaborate closely with internal and external stakeholders to achieve alignment on business objectives.
• Provide strategic leadership in business development, partnerships, and negotiations to expand retail offerings.
• Guide team development, ensuring high performance and effective collaboration.

What You’ll Bring to the Role:

• Minimum 10 years of senior e-commerce leadership, P&L management, and retail/FMCG category expertise.
• Experience managing competing priorities and working in a dynamic commercial environment.
• Bachelor’s degree or higher in Finance, Business, Economics, or a related field.
• Strong expertise in e-commerce, retail operations, or FMCG, ideally with liquor category experience.
• Proven ability to lead and influence at a senior level, including engagement with executive stakeholders.
• Excellent communication and stakeholder management skills to drive strategic outcomes.

This is an exciting opportunity to play a key role in shaping the evolution of our e-commerce capabilities while delivering meaningful value to our members.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close on the 15th of May

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.