Digital Senior Support Analyst

• Opportunity to add value in designing, building, managing and servicing Digital products at Qantas
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As the Digital Senior Support Analyst, you will be accountable for  operations and continuous improvement of the digital pricing data platform to maximise the outcomes of marketing revenue opportunities and customer value in the Digital Direct Customer strategy.

In this role, you will support the Product Owner to design, build, operate and maintain various data summarisations for display, functionality and features to integrate solutions and processes for the customer-facing and internal products, utilised by our customers and the business.

To be successful in this role, you will have an analytical mindset and passionate about problem solving. You will support and work on the product road map, as well as managing the operation of the platform, incoming product queries, reporting and identifying trends and opportunities for product improvements. You will have strong commercial acumen to communicate the details of how features and processes of the platform work.

You’ll have:

• Tertiary qualifications in a logical and/or analytical discipline such as Economics, Mathematics, Business, IT, Engineering, or Aviation or relevant industry experience.
• 3+ years of experience as a business/support analyst in pricing, inventory or commercial domain in the airline industry
• 1+ years of experience in, and a passion for, agile ways of working.
• Demonstrated understanding of airline pricing, revenue management and commercial concepts.
• Has a methodical approach to problem-solving with very high attention to detail.
• Ability to interpret and summarise business requirements and changes in the business environment for user story creation and technical evaluation.
• Investigate, track and resolve technical product and software issues including raising and management of defects and solution documentation.
• Analyse and report on trends for product issues.
• Diligence and commitment to seeing queries through to full resolution and assist users with troubleshooting and self-service.
• Maintain user-guides, internal knowledge articles and product documentation.
• Experience with, and comfort using, collaboration tools such as JIRA and Confluence to document and manage stories and other documentation.
• Ability to form and maintain relationships with key business stakeholders.
• Excellent written and verbal communication skills; can effectively manage customer expectations.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 6th of October

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.