Senior Performance Analyst

• Join and shape a growing Digital team at Jetstar
• Flexible ways of working – hybrid model with 3 days onsite
• Full time permanent role, based at our Jetstar Head Office in Collingwood

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. 

As the Senior Performance Analyst (Digital & Commercial), you will drive digital growth through data driven strategies and performance optimisation. You will use digital analytic capabilities (Adobe Analytics) and piece together the big picture by connecting to a broad range of commercial and customer data using tools like PowerBi.

In this role, you will deliver measurable outcomes by collaborating with digital, marketing and commercial teams to enhance product performance at all stages of the customer journey and across every channel. 

To be successful in this role, you will be confident working with large datasets in PowerBi, to create sleek visualisations, insightful analysis and recommendations.

The core responsibilities of this role will be:

• Visualise and present data insights that will drive our strategies and improve our services.
• Manage the digital analytics and reporting function across Jetstar’s website and app.
• Provide strategic recommendations for enhancing commercial performance.
• Provide recommendations on how product performance, conversion and other measures can be improved by understanding the key factors influencing performance.
• Perform detailed product analysis to track performance and trends for products and marketing channels.
• Get actively involved in projects to solve customer pain points and uplift our digital customer journey. 
• Partner with external agencies on strategic projects to provide timely access to Jetstar data/customer analysis.
• Lead cross-functional collaboration to enhance data capabilities.

To be considered, key skills will include: 

• Tertiary qualifications in Business, Commerce, Information Technology and/or relevant degree or experience with a highly analytical discipline
• Advanced proficiency in Adobe Analytics and Power BI
• Experience and familiar with commercial analysis / Strong commercial acumen
• Exposure to the digital retail experience
• Customer Data Platform (Hightouch preferred)
• Previous experience in Snowflake will be highly regarded
• SQL skills will be highly regarded

Applications close on the 2nd of March

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity 

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.