Head of Regional Operations Centre

• Be responsible for the strategic leadership and operational management for our operations control function (Regional Operations Centre) for QantasLink
• Play a key role in improving our delivery of operational excellence and customer satisfaction
• Full-time permanent position based at out Mascot Campus, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Our Regional businesses are an important part of the Qantas Group so no matter where you fit in we come together with pride to deliver the best and safest experience for our customers.  The success we’ve achieved hasn’t been a matter of luck.  It’s a direct result of our strategic leadership.  This means taking accountability for driving results, being competitive and influencing outcomes.

As the Head of Regional Operations Centre for QantasLink, you will provide strategic leadership and ensure regulatory compliance and seamless operational management across the Regional Operations Centre (ROC) functions. You’ll play a key role in overseeing efficient operational control for QantasLink and other AOC’s including Eastern Australia, Sunstate Airlines, National Jet Systems and Network Aviation. In this role, you will collaborate across functions to ensure that resources, facilities, resilience, and contingency plans are effectively in place to meet the scheduled targets and deliver both operational excellence and superior customer satisfaction.

What you’ll bring to the role:

• Minimum of 10+ years leading operational control functions, ideally in transport, logistics, or a similarly complex environment with large scale teams and highly complex functions
• Experience managing crisis management scenarios, with the ability to handle high-pressure situations effectively
• Exceptional stakeholder engagement and communication skills, including the confidence to engage, debate and facilitate stakeholder meetings at CEO level
• Strategic mindset with a forward-thinking approach and ability to understand “big picture”
• Experience leading a team of direct reports, with a focus on development and coaching
• An innovative and lateral thinker with a proactive approach, able to analyse critically, resolve complex issues and find creative solutions
• Willingness to be on-call for operational support

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re up for achieving the impossible, register your interest and we’ll be in touch.

Applications close: Sunday, 30th of March 2025