Senior Digital Business Analyst

• Join us and work on the delivery of exciting new products for our customers
• Flexible ways of working – hybrid model with 3 days onsite
• Full time, fixed-term opportunity, based at our head office in Collingwood, Melbourne

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares. 

As a Senior Business Analyst in the Jetstar Digital Team, you will be part of a cross functional project team that is currently working on delivering an important new product for Jetstar. You will work within the project team to liaise with multiple stakeholders within Jetstar to capture requirements and communicate these to multiple delivery teams to ensure that the solutions delivered meet the business need. You will work with internal and external stakeholders throughout the life cycle of the project and provide support to see it through to delivery.

The core responsibilities of this role will be:

• Elicit, define and model requirements (business, functional and non-functional) and processes.
• Communicate processes and requirements to various delivery teams, ensuring that solutions delivered by them are aligned and meet project objectives.
• Engage a range of stakeholders from across Jetstar, facilitate elicitation sessions (workshops, interviews, observation, etc.) to gain information, and achieve stakeholder buy-in on proposed solutions.
• Define problems and undertake options analysis to support good project decisions.
• As a Senior BA you may be required to facilitate Agile work practices such as sprint planning, estimation, daily stand-ups, reporting and retrospectives to drive delivery of a cross-functional team.
• Work collaboratively with other teams to identify and manage inter-team dependencies.
• Contribute to project change management activities.
• Contribute to project testing activities (UAT).
• Engage with the vendors who will deliver the successful platform migration and raise risks and issues if any to the project management team.
• Assist the Project Manager and Delivery Lead to track and report on project progress - benefits/scope, schedule and budget.

To be considered, key skills will include: 

• Minimum 5 years’ experience in business analysis. 
• Strong communication skills with the ability to engage across varied stakeholder groups.
• Experience in stakeholder engagement and management.
• Demonstrated experience working in complex projects involving multiple stakeholders.
• Experience in both Waterfall and Agile Delivery.
• Experience in Navitaire's Airline Reservation System (New Skies), change management and user acceptance testing will be beneficial.

Applications close on the 20th of July

Your life at Jetstar is unlike any other..

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to take-off with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s take-off together!