Senior Commercial Specialist

• Take the opportunity to be instrumental in managing supplier performance while enhancing the overall customer experience 
• Together we’ll go the extra mile and deliver on ambitious goals
• Permanent role based at Mascot Head Office

The Senior Commercial Specialist role is instrumental in managing supplier performance and optimising spend while enhancing the overall customer experience across the global lounge network. The Senior Commercial Specialist will collaborate closely with both internal and external stakeholders to drive strategic initiatives, shape the future supplier roadmap, managing contract performance and negotiations, support tenders and overseeing billing processes to ensure the financial success and overall performance of the lounge portfolio. 

In this role, the Senior Commercial Specialist will manage a small team whom is responsible for all trend analysis, billing, continuous improvement and reporting requirements across Qantas Lounges spend base. Additionally, this role will work with cross-functional teams to ensure seamless lounge operations, from supplier strategy to operational executions.  

The role also involves developing a deep understanding of Lounge spend, supplier performance and management, analysing trends, identifying risks and opportunities, and continuously providing insights into improving systems and processes to support the long-term success of the lounge network. This position offers an exciting opportunity for those with strong commercial acumen and a passion for improving customer experiences. 

You’ll have: 

• 5+ years’ experience in commercial analytics and supplier performance management 
• Strong experience in managing external stakeholders with proven experience in managing supplier performance
• Proven experience in managing commercial portfolios, ideally within a customer-focused or hospitality environment. 
• Strong negotiation skills with experience in managing contracts and building strategic supplier relationships. 
• Expertise in financial management, including budgeting, billing, and invoicing, with the ability to drive P&L performance. 
• Excellent analytical skills, with a track record of identifying trends, risks, and opportunities to improve business outcomes. 
• Strong organizational skills, with the ability to manage multiple priorities and deliver results under pressure. 
• Strong problem-solving and conflict resolution skills, ensuring smooth collaboration and issue resolution across teams. 
• A solid understanding of financial analysis and the ability to apply insights for business growth and operational improvements. 
• Ability to collaborate effectively with diverse teams and stakeholders, both internal and external, to drive business results. 
• A passion for delivering outstanding customer experiences and optimizing operational efficiencies. 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Thursday 12th June 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.