Senior Business Analyst

• Work on exciting projects across Airline Operations
• Opportunity to innovate and drive change through technology in a complex landscape
• Multiple opportunities available, hybrid working options based in Mascot

The Senior Business Analyst role bridges the gap between our Technology and Business teams. You will work on projects within Airline Operations domains managing the full lifecycle, from requirements gathering and solution design to functional needs and user training activities. This area includes all our systems in Engineering, Flight Operations, Cabin Crew Services and Workforce Planning.

As a domain expert with a thorough understanding of the business vision and context, the Senior Business Analyst will provide valuable consulting services, bridging the gap between Technology and Business teams. They will offer advice on application support and development across its lifecycle, leveraging their deep understanding of the assigned business area and technology standards to drive successful & sustainable technology solutions to address business problems. 

The Senior Business Analyst has a customer-centric mindset with a drive for continuous improvement & innovation.

What you will be doing

• Manage and maintain requirements and design information from inception to retirement to provide the biggest impact in advancing business objectives at Feature, Product, Squad, Project or Technical levels
• Collaborate with senior management and business stakeholders to define business needs and objectives.
• Translate business requirements into clear, actionable deliverables for both technical and non-technical teams.
• Lead and coordinate the analysis and implementation of business solutions across multiple projects.
• Oversee the gathering and validation of business requirements from cross-functional teams.
• Work across the domain to ensure consistency and to mitigate any potential silo effects.
• Build effective relationships with service partners to ensure technology services are being delivered efficiently to aligned business outcomes.
• Prepare detailed reports, dashboards, and presentations to communicate findings and recommendations.
• Manage relationships with key business stakeholders, subject matter experts, project teams, other tech squads, cyber and data privacy. 
• Demonstrate innovative thinking and agile ways of working with stakeholders, project team and/or squad.

You’ll have: 

• 7 – 10 Years experience working in a business analyst or similar role 
• Strong stakeholder engagement and management skills 
• Experience working with Waterfall and Agile methodologies 
• Excellent verbal and written communication skills with the ability to communicate complex ideas to technical and non-technical audiences 
• Excellent documentation skills 
• Experience working on and delivering successful outcomes in large-scale IT project initiatives. 
• Experience working on large-scale and complex business environments 
• Proven ability to work collaboratively with cross-functional teams 
• Strong analytical and problem-solving skills 
• Experience with modern delivery frameworks including scrum, Kanban, lean, HCD, test automation and others 
• Aviation or airports experience is desirable
• Experience with emerging technologies & integrations desirable
• Recognised Certifications well regarded (BABOK, CBAP, Agile etc)

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.  

Be a part of something special – get in touch today. 

Applications Close: Friday, 18th April 2025

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel: 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.