Manager Technology Enablement

• Challenge yourself & add significant value to Qantas Group
• At Qantas Loyalty, our teams come together to create new and unique customer experiences
• Permanent role based at our Mascot Campus.

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Marketplace & Wine.

As a Technology Enablement Manager within our Retail Tribe you will co-create technology solutions to address our member needs. You will be accountable for eliciting the true business requirements and determining the technical solution and considerations whilst leading a small team..

The role acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions with regular engagement with Product, Commercial and Engineering functions both internal and external to Qantas Loyalty. The role calls for a balance of technology leadership and influencing skills to proactively plan for, and manage, all interactions with  technology business partners to lead innovation and continuous improvement.

You’ll have:

• Tertiary qualifications in Information Technology, or Computer Engineering discipline or 5+ years of total experience in Information technology
• Proven capabilities in dealing with internal & external stakeholders with a strong customer focus to build effective working relationships at a senior level
• Highly self-motivated with a strong team spirit and level of professionalism, discretion, and ability to maintain confidentiality
• Strong interpersonal and communication skills, both written and verbal, with the capability to facilitate workshops and interact effectively with team members and partners
• Must be able to conduct system analysis by reviewing system/enterprise architecture and technically determine behaviour, structure and other features of the system.
• Must be able to interpret system information and have the knowledge to come up with an improved architectural model whenever a requirement arises.
• System integration analysis is paramount to be able to determine which systems can be brought together and work together perfectly - must be able to interpret and propose API specifications and feel comfortable with Postman or similar.
• Experience in Cloud computing and cloud-based applications desired and exposure to Open-source frameworks and tools
• Experience with operations, cybersecurity, compliance, and risk management practices in enterprise environments
• Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast paced and changing environment
• Demonstrated excellent analytical, critical thinking, problem resolution, decision-making skills and the ability to collect/analyse data and present conclusions to management
• Excellent project and time management skills; coordinating activities across multiple business groups and managing multiple requests/deliverables simultaneously

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel: 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Applications will close on Sunday the 12th of October