Manager ROC Operations

• Challenge yourself in this exciting leadership opportunity
• Together we’ll innovate and develop team culture
• Permanent full-time position based in the Regional Operations Centre
• This role provides 24/7 coverage working on a 12-hour rotating roster shift pattern

At QantasLink, our beliefs guide the way we work, always staying true to our customers and this iconic brand. Whether we’re working individually or as a group, we challenge ourselves to deliver results.

As the Manager ROC Operations, you will be responsible for the day to day running of QantasLink’s Regional Operations Centre and its compliance with both company and regulatory requirements. With operational and commercial oversight of all QantasLink branded operations, the ROC Operations Manager leads a team of highly skilled operations, crewing and load control staff to ensure the airline’s schedule integrity is maintained and that any disruptions are effectively managed in a customer centric manner.

Collaborating with all levels within the business, the Manager ROC operations is the single point of escalation and the key decision maker for issues within the operational window. The Manager ROC Operations also forms part of the Operations Delivery Leadership Team contributing to and developing team culture, innovation and continuous improvement.

You’ll have –

• Previous experience within an Operational Control Centre or a similar role
• An in depth understanding of our customers and the regional markets in which we operate
• Previous experience in leading teams and contributing to employee development in a matrix framework
• Strong customer orientation with an ability to build strong, constructive and effective working relationships with internal and external customers
• Results orientated and ability to drive improvements in OTP, Customer Satisfaction and NPS
• Strong organisational skills with the ability to prioritise conflicting tasks to meet strict deadlines
• Proven record of successfully managing change and implementing continuous improvement activities
• Demonstrated understanding of decision consequences and impacts
• An understanding of business finance in cost/benefit context
• Sound influencing, conflict resolution, and crisis management skills

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment
• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Wednesday 2nd April, 2025