Product Designer

• Opportunity to lead and shape products within the Qantas Conversational AI team
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time permanent position based at our Head Office in Mascot, Sydney

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, IT, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.

As a Product Designer, you’ll help transform complex customer and operational challenges into intuitive, user-centred solutions. Collaborating across teams, you’ll design scalable experiences that align customer needs with business objectives. By mapping end-to-end journeys and contributing to co-creation workshops, you’ll help shape product direction, ensuring designs enhance both customer experience and service efficiency.

Beyond execution, you’ll work closely with senior product designers, conversation designers, business analysts, developers, solution architects, and the Design System team to create seamless, scalable digital experiences across both customer-facing and consultant-facing touchpoints. You'll refine solutions through user research, behavioural insights, and iterative testing, using key experience metrics such as CES, NPS, and CSAT to measure impact.

Your key responsibilities include:

• Championing the customer – Ensuring research, insights, and user needs inform design solutions.
• User research & validation – Conducting in-person, remote, and survey-based research to validate customer needs.
• Facilitating workshops – Leading ideation, strategy, and design jams to drive innovative solutions.
• Prototyping & iteration – Creating and refining interactive prototypes based on stakeholder and user feedback.
• Collaboration – Working closely with the Qantas Design System team, UI designers, and product managers to develop user-centric designs.
• UI & design system alignment – Producing high-fidelity wireframes and build-ready UI components aligned with established design systems.
• Contributing to and overseeing elements of the Design System, such as developing scalable, flexible conversational components, interaction patterns, and conversation design principles.

You’ll have:

• 3–5+ years of experience in Product Design, UX, UI, or CX, with a track record of solving design problems in complex environments.
• Experience designing for web, mobile apps, and other digital interfaces, with experience in chat, messaging or voice UI highly regarded.
• Understanding of conversational AI and generative AI experiences, including human-AI interaction patterns and conversational frameworks.
• Strong ability to navigate ambiguity, translating customer and operational challenges into clear design opportunities.
• Proficiency in wireframing, user flows, personas/archetypes, user stories, and usability testing to inform design decisions.
• Understanding of usability and accessibility best practices, including WCAG 2.0 AA compliance.
• Familiarity with design methodologies such as Lean UX, Design Thinking, and Agile (Scrum, Kanban).
• Experience collaborating with developers, solution architects, and the Design System team to bring designs to life.
• Ability to contribute to co-creation workshops, journey mapping, and service design thinking.
• Proficiency in industry-standard tools such as Figma, MIRO, Adobe Creative Suite, JIRA, and Confluence.
• Passion for data-driven design, using metrics like CES, NPS, and CSAT to iterate and improve experiences.
• Enthusiasm for continuous learning, staying up to date with digital trends and best practices.

This role is an opportunity to help shape the future of digital experiences at Qantas while growing your skills in a collaborative and impact-driven environment.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 8th of April

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.