Manager, Channel Optimisation & Experimentation

• Challenge yourself to lead and manage optimisations of the Loyalty Marketing Channel Platform
• Take the opportunity to establish personalisation & experimentation as part of our Loyalty 2030 priority 
• Permanent based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground and at Qantas Loyalty; we’re a huge part of that commitment. 

As the Manager, Channel Optimisation & Experimentation, you will be responsible for leading and managing the optimisations of the Loyalty Marketing Channel Platform to drive commercial and customer benefits to assist in increasing marketing incremental revenue. You will oversee incorporating business requirements, system enhancements, measurement capabilities and experimentation to increase marketing channel performance. 

You will be accountable for ensuring that new measurement approaches are investigated and applied, where experiments are undertaken to validate algorithmic enhancements for additional value-creation, particularly in relation to new capability that is being delivered as part of the Personalisation and Experimentation team. You will have ownership of the change management process and the education of these experimentation enhancements to stakeholders. 

The Manager, Channel Optimisation & Experimentation will collaborate, co-ordinate and influence several teams and will be required to own the reporting and measurement roadmap to provide a vision for current and future enhancements to the Leadership and broader team.  A deep understanding of sophisticated, market-leading digital measurement tools and processes will be required to continuously enhance and evolve the system to remain current with a rapidly changing digital landscape. 

What You’ll Bring:

• Bachelor of Actuarial studies; Applied Finance; Accounting; Data Science (or equivalent) MBA or Masters in related areas (desirable)
• 7+ years of experience in optimisation, data personalisation/digital roles
• High degree of knowledge in Statistical frameworks  
• Previous experience in turning raw data into actionable, value-adding insights and
• recommendations, with a proven track record of success  
• Strong commercial acumen - with previous experience in making strategic
• recommendations for business improvement 
• Proven analytical and problem solving skills, with the ability to overlay commercial
• acumen to develop insights and recommendations 
• Extensive experience in extracting and manipulating large volume data with SQL,
• with direct experience with Teradata platform preferred 
• High level of computer literacy, especially with Microsoft Excel and PowerPoint 
• Prior experience in using Tableau desired  
• Proven ability to communicate insights and recommendations to senior stakeholders
• in a clear and concise manner, both in verbal and written formats  
• Strong capability of managing and prioritising a number of competing tasks for
• different stakeholders  
• Commitment, professionalism, respect and a ‘can-do’ attitude in any situation  
• A background in the airline industry or other loyalty businesses is not necessary, but
• a strong interest in the industry and a desire to learn more would be highly desirable

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – apply today!

Applications Close: 12th June 2025