Executive Manager, Purchasing Experience

• Opportunity to develop, drive and lead strategy to deliver growth and diversification across a Digital and Customer focussed business. 

• Senior Executive leadership role working across a diverse portfolio which includes Digital, Payments and Customer  

• Help shape the future of Qantas and deliver exceptional value to our customers 

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. 

The Executive Manager, Purchasing Experience has overall responsibility for setting, developing and implementing the long- and short-term Digital Customer Experience strategy, our end to end Purchasing Experience and Group Payments strategy. The Executive Manager Purchasing Experience also holds the responsibility to lead and enable Qantas’ Design Centre of Excellence, providing best in class end-to-end customer experience design capability to the organisation, as well as the responsibility for Customer Planning and Investment on behalf of the Qantas Group Customer Leadership Team.  

The role provides advice and thought leadership on digital strategy and transformation, payment transformation (including but not limited to Messaging & Conversational AI) to our C-Suite Executives. This includes guidance and recommendations on the end-to-end customer journey, customer service proposition, revenue generation, commercial decisions and customer insights across Qantas Group. This role is also responsible for the Group Payments portfolios leading transformation of payments orchestration, technology and partner evolution.  

In addition, this role will play a key role in the design of the architecture and implementation of our Product led operating model and transformation to our ways of working.  This is a great opportunity to revolutionise how we design and implement with the customer at the heart of what we do and empower our people to deliver products our customers love. 

 This is the Qantas Group’s key digital leadership role, which involves leading a large team to drive customer and business outcomes, with significant impact on the end-to-end customer journey and brand reputation.  

You’ll have: 

• 15+ years of experience in Executive senior leadership roles. 

• Significant demonstrated experience in a similar, large and complex organisation, developing strategy and leading team across digital, ecommerce, purchasing solutions with great success.  

• Success at driving innovative digital, online and offline customer strategies that lead to growth in revenues in complex consumer focused organisations. 

• Demonstrated experience in leading and influencing change and transformation across CEO, Board and Senior Exec levels 

• Viewed by industry as an expert in developing and integrating digital strategies directly and through collaboration with leaders across the business; 

• Demonstrated ability to coach and develop leaders of leaders  

• Demonstrated experience and ability to manage/deliver programs of work in a highly complex environment.  

• Proven track record in Product Operating Model design and implementation in large complex organisations. 

• Proven success in enabling traditional organisations to transform their culture, planning, funding and ways of working practices to become lean, modern and flexible future-proof organisations. 

• Experience in Payments processes, technologies and partnerships with the ability to transform and uplift customer payment experiences across multiple channels and touchpoints. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

•  We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 14th of March 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.