Manager External Communications

• Challenge yourself to develop media and social media strategies for Jetstar Airways
• Take an opportunity to provide external communication advice and support across the business
• 10M fixed-term position at our Jetstar Office in Collingwood

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

As the Manager, External Communication, you will protect and enhance the reputation of Jetstar through effective, strategic communications.  The primary focus is external communications through media and social media but may also include some activities that are internally focused.

Key Responsibilities

• Manage sensitive issues through effective communications strategies and tactics including drafting reactive media and social media statements and plans as well as backgrounding journalists.  
• Work closely with business units across the organisation to identify potential and emerging media issues and prepare mitigation strategies and plans.  
• Develop a pipeline of strategic, proactive stories to promote Jetstar’s products, people and unique place in Australian aviation and successfully pitch these opportunities to journalists.  
• Produce materials including media releases, backgrounders, statements, briefing packs, run sheets, communications plans, key messages, Q&A’s and speaking notes for executives and other spokespeople. 
• Act in a key communications role during a crisis. Involves working closely with Group Communications team to manage the impact on Jetstar’s brand and reputation. 
• Develop external communications strategies and materials for projects and priorities across the business, in line with Jetstar’s strategy, working closely with project stakeholders. 
• Work with business units to find, develop and deliver new proactive story opportunities for media and social media platforms.  
• Deliver strategy and plans for day-to-day external business announcements and successfully pitch these positive stories to journalists. 

You’ll Have:

• Tertiary Qualification in Communications or Marketing preferred.
• At least 5 years’ experience in corporate communications roles.  
• Experience in media and social media management in a high-pressure environment. 
• Exposure to issues rich and high-profile environments. 
• Experience in managing sensitive issues and working closely with executive teams, including developing briefing materials. 
• Experience developing communications to reach broad and diverse audiences 
• Experience working in multi-disciplinary teams (marketing, PR, internal and external corporate communication.
• Exposure to highly regulated industries. 
• Event management experience (both for media and stakeholder events). 
• Experience in mentoring junior members of a team.
• Outstanding communications skills both verbal and written. 
• Proven ability to work well under pressure and to meet strict deadlines with a range of internal/external stakeholders.  
• Flexibility and “Customer Service” orientation. 
• Strategic thinker with strong analytical ability and problem-solving orientation. 

This is a great opportunity to be instrumental in an expanding function in the highly competitive Airline industry.

About Jetstar

The Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits

Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favorite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Inclusion and Diversity

Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.

Applications close Wednesday 21st May 2025