Customer Service Agent - Sydney

• Together we will make a positive impact on our customers experience
• Located at Sydney Airport
• Permanent part time opportunity, working a 7 day rotational shift roster

Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

As a Customer Service Agent, no two days are the same.  The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference.  With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have. You’ll create a welcoming environment so customers start their journey with us in a way that’s positive.  This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

You’ll have -

• Ability to work a 7 day rotational shift roster covering a 24/7 operation
• Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
• A passion for customer service with a proactive 'can do' attitude
• A proven ability to manage and diffuse difficult situations
• Well-developed problem solving skills and able to follow through to resolution
• A strong communicator, and listener
• Ability to work both in a team environment and independently
• Ability to adapt to an ever changing, fast paced operational environment
• Compassion and empathy for special needs customers
• Exceptional grooming and personal presentation
• Ability to successfully complete a Pre-Employment Medical

Why the Qantas Group? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Sydney Customer Experience team.

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close: 11:59pm on Monday, 21st April