Change & Communications Manager - Frontline Enablement

• Lead and manage the change initiatives for a large-scale program of work
• 2 year, fixed-term contract opportunity based at our Head Office in Mascot
• Help shape the future of Qantas and deliver exceptional value to our customers 

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best. 

The Change & Communication Manager will be responsible for leading the development and implementation of Change workstreams across the Frontline Enablement Program, including set up of the overarching program, as well as specific communications plans for relevant business units. Reporting into the Senior Manager Frontline Enablement, you will provide both expert change management advice and manage change workstreams that span airline-wide stakeholders including Airports, Lounges, IOC, Customer and Technology with the ultimate objective of managing implementation & change risks across people and process.

Supported by the Senior Change Analyst, this role involves the detailed analysis of change, management and mitigation of impacts related to change, the development and implementation of people change strategies as well as driving effective communications through all levels of the business to support delivery across all initiatives. The successful individual will also have had previous experience in working in a team with managing competing priorities, schedules and stakeholder expectations, as well as, having a proven track-record of driving Change within operational environments and as part of large programs of work.

You’ll have: 

• 8 years’ experience (minimum) in a project environment with demonstrated examples of key Change initiatives being delivered
• Exposure to Agile methodology and understanding of airline industry.
• Experience with complex operational environments and stakeholders
• Tertiary qualifications in Business Management, Change Management or equivalent industry experience (desired)
• Highly self-motivated with strong ability to deliver under pressure and manage time as needed.
• Excellent relationship management skills and strong customer focus with the ability to build constructive and effective working relationships with senior internal and external stakeholders.
• Proven ability to influence key stakeholders at the Senior Executive and junior levels
• Strong analytical and problem-solving skills.

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.  
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close on the 6th of May

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.