Cabin Crew Projects & Change Manager

• Lead change initiatives which influence customer satisfaction and commercial outcomes
• Develop your expertise in project and change management
• Permanent, full-time position based in Melbourne

Love travel and passionate about all things aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in life. As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit.

Takeoff with your next opportunity

The Cabin Crew Projects & Change Manager leads the delivery of cabin crew projects and change initiatives, ensuring alignment with strategic goals and operations excellence. This role is responsible for project governance, reporting, stakeholder engagement and change management. You will also drive in-flight incentive programs that enhance revenue per passenger, crew engagement, and customer satisfaction. The role ensures successful adoption of new processes, systems and ways of working through structured change management strategies.

Other key responsibilities:

• Manage the Cabin Crew project pipeline, delivering on time and on budget
• Design and deliver change plans including communications, training and engagement
• Be the key SME supporting cabin crew leaders for training and support
• Develop and present business cases for cabin crew leadership approval
• Develop and deliver inflight sales improvement programs
• Travel as required for the needs of the position

You’ll have:

• Experience in airline, financial or business consulting role
• Strong project management experience, including risk and change management capability
• Contract negotiation, review and execution experience
• Experience working with international stakeholders and stakeholders at all organisation levels
• Excellent numerical, analytical and communication skills
• High level of cultural awareness and self-motivation
• Strong teamwork and interpersonal skills

Your life at Jetstar is unlike any other:

• Takeoff professionally: Dip your toes into something new. Stopover in another role. Move up quicker. At Jetstar, you’ve got the opportunities to grow and elevate your career.
• Standby for adventure: Your partner. Your kids. You can all takeoff more and enjoy our famous Jetstar discount across the Qantas Group and our partner network.
• Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.

We can’t wait to hear from you. Apply by Thursday 30 October 2025.