Senior Product Designer

• Opportunity to shape products within one of the Qantas Loyalty Digital teams – Hotels & Holidays
• Flexible ways of working – hybrid model with 3 days onsite
• Full-time maternity leave cover until June 2026, based at our Head Office in Mascot

Working in Qantas Loyalty is exciting and fast moving. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes. By taking the time to recognise and reward our members, we build stronger relationships with the people who matter most.

As the Senior Product Designer within the Product, Digital and Customer Experience team, you will be responsible for the research, UX and UI design of a more connected and personalised web experience for Qantas Frequent Flyers who navigate across our range of different websites. Working in a highly collaborative environment, you will help to define and deliver a strategic roadmap of evolved navigation, global search, recommendations and digital personalisation at scale.

Product designers at Qantas drive UX strategy and interaction design to create products that engage and inspire. We’re looking for someone with a strong understanding of design thinking, human-centred design, experience design and research methods. The ideal candidate will be an innovative problem solver, self-starter, and strong collaborator who excels in a fast-paced environment. 

You’ll partner with stakeholders within Loyalty to deliver on both customer and commercial outcomes. This role requires exceptional stakeholder management and influencing skills. You will work with other designers, product managers and developers to ensure all aspects of our design solutions are intuitive, consistent, accessible and align with the goals of our web ecosystem. This is a unique opportunity in a hands-on role where the successful candidate will be primarily responsible for producing and executing UX deliverables from user research and validation through to wireframing, prototyping and ideation as well as development-ready UI componentry. 

You'll be responsible for:

• Championing the customer – Ensuring research, insights, and user needs inform design solutions. Lead the end-to-end experience to align business and customer problems with design
• User research & validation – Drive robust testing techniques to inform design decisions, validate customer needs and high-value solutions. Conduct user research to gain deep insights into passenger behaviours, pain points, and preferences
• Facilitating workshops – Leading ideation, strategy, and design jams to drive innovative solutions.
• Prototyping & iteration – design wireframes & user interfaces to solve customer pain points and challenges. Creating and refining interactive prototypes based on stakeholder and user feedback.
• Collaboration – Working closely with other Product Designers, UI designers, and product managers to develop user-centric designs. 
• Problem Solving – Provide senior-level expertise in digital design, collaborating with cross-functional teams to enhance the user experience of Qantas customers. Solving extremely complex design problems, and be actively involved to collaborate and peer review 
• UI & design system alignment – Producing high-fidelity designs and build-ready UI components aligned with established design systems ready for developers.
• Discovery to Delivery – Work with digital delivery teams to ensure robust translation of core user needs and ensure they become the backbone of our digital experience.

You'll have:

• 5+ years of design experience – Owning, driving, and delivering user-focused solutions.
• Tertiary qualification in Design, HCI, Psychology, or a related field
• Expertise in experience design – Skilled in user research, workshops, wireframing, IA, sitemaps, and user flows.
• Analytical & problem-solving skills – Applying user-centered design principles to complex challenges.
• Strong design aesthetic – Crafting visually compelling, functional designs aligned with Qantas’ Design System.
• Proficiency in Figma, Miro, analytics & testing tools – Using industry-standard platforms effectively.
• A standout portfolio – Demonstrating expertise in research, prototyping, interaction, and visual design.
• Agile experience – Working in Scrum teams and collaborating cross-functionally.
• Stakeholder engagement – Building relationships, influencing decisions, and communicating insights at all levels, including C-suite.
• Attention to detail & clarity – Delivering polished outputs and articulating design decisions effectively.
• Data-driven decision-making – Using research and analytics to inform and influence outcomes.
• Technical awareness – Understanding web frameworks and APIs to design feasible solutions.

Desirable Criteria:

• Knowledge or background in conversion rate optimization and e-commerce are very favourable
• Thorough understanding of accessibility, especially WCAG 2.0 AA standards, and its implications for design

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 30th of March

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.