Our Values and Behaviours
People and innovation are at the heart of the Qantas story. With committed employees and loyal customers, we've grown from humble beginnings to a leading global airline.
Our Values
We're proud to be Australian. We want to bring the best of this beautiful country to the world. No matter what you do at Qantas or where you're based, our values can help you do just that.
Genuine: We act with honesty and integrity.
Inclusive: We're committed to equality, diversity, and giving back.
Caring: We're here for our customers and are known for being empathic and caring. We always extend a walm welcome.
Innovative: We have a restless spirit of innovation and progress.
Experienced: Our long-standing safety record is a result of the experience of our people.
Our Behaviours
Our behaviours are how we do things every day, they are built on what makes us unique and sets us apart and they provide a common language to guide expectations of ourselves and others.
Responsible: Always care and be responsible for your actions and decisions.
Respectful: Working together while being respectful and inclusively engaging with everyone.
Resilient: Maintain a positive attitude towards everyday challenges and obstacles.
Excellence: Striving continuously for excellence in everything we do and all our endeavors.
Our stories
Teaser
Customer ServiceContent Type
PostsPublish date
09/18/2024
Summary
When you come into the Qantas Lounge, the first thing we want you to see is a big smile. It’s always nice to be greeted by a familiar face – some of our Frequent Flyers come in two or t
Teaser
PilotsContent Type
PostsPublish date
09/18/2024
Summary
I love being a pilot. It takes a lot of work to get here and there’s a lot of responsibility on you. It can be high pressure but it’s rewarding to develop yourself professionally, opera
Teaser
The Spirit of QantasContent Type
PostsPublish date
09/18/2024
Summary
My parents met at Qantas in 1967. Dad was an apprentice, and Mum was working in production planning in Hangar 96. So, I’ve been around aircraft my whole life. Dad flew light planes and
Teaser
The Spirit of QantasContent Type
PostsPublish date
09/18/2024
Summary
I’ve been here for 20 years. I started as a QantasLink flight attendant, then moved into cabin crew training. I’ve worked in emergency planning, with our corporate sales and agency par
Teaser
EngineeringContent Type
PostsPublish date
09/18/2024
Summary
I grew up in Zambia and when I was in Year 5, I visited an airport for the first time, I saw my first plane and I didn't want to go home! The little town I grew up in had a small airport,
Teaser
Customer ServiceContent Type
PostsPublish date
09/18/2024
Summary
People travel for all sorts of reasons and it's great to be a part of that; helping them get away on their journey or welcoming them back when they get home is really rewarding.On a typic
Teaser
QantasLinkContent Type
PostsPublish date
09/18/2024
Summary
I feel like it's a real honour to connect the regions to the city and also to the world. We might be the starting point of someone's amazing journey overseas or we might be flying to More
Teaser
The Spirit of QantasContent Type
PostsPublish date
09/18/2024
Summary
I will never forget the feeling of standing on the tarmac in 2008 waiting for the first Qantas A380 to arrive in Singapore. It was our biggest and most iconic aircraft, travelling the fam
Teaser
Customer ServiceContent Type
PostsPublish date
09/18/2024
Summary
At school I was known as "the future flight attendant" because I was so sure that's what I wanted to do. As a kid I'd be given toy cars as gifts and I'd fly them around the room, so my pa
Teaser
PilotsContent Type
PostsPublish date
09/18/2024
Summary
I was part of the first group to go through the Qantas Group Pilot Academy, finishing in 2019. I took a bit of a meandering route to becoming a pilot, including studying a degree in envir