Product Owner - CRM and Memberships

• Join and shape a growing Technology Team in Jetstar
• Great opportunity in our Commercial Systems domain
• Permanent role working at our Collingwood office (hybrid working options available)

The Product Owner - CRM and Memberships is responsible for shaping and enhancing Jetstar’s customer and contact centre experiences, to drive commercial success and exceptional customer experiences.

This role plays a key part in ensuring that our technology evolves to meet customer needs, supports operational excellence and aligns with Jetstar’s business objectives. You will engage with key stakeholders across Jetstar, acting as a conduit between business teams, technology teams and vendors to ensure solutions are fit for purpose.

Key responsibilities:

• Defining and communicating a clear product vision and strategic roadmap.
• Leading the development and optimisation of solutions to enhance customer satisfaction and business value.
• Prioritising, analysing, and delivering key features to boost efficiency and engagement.
• Building strong internal and external partnerships to align tech initiatives with company goals.
• Monitor and enhance products supporting customer and contact centre experiences through data-driven decisions.
• Consult on projects and initiatives impacting the product stack
• Proactively communicate product strategies, updates, and roadmaps to stakeholders.

You’ll have:

• 3-5 years’ experience in Product Management
• Experience working with Customer Relationship Management Systems (Salesforce preferred)
• Strong understanding of product management, design and analysis
• Experience working with Agile methodologies
• Excellent interpersonal, influencing and negotiation skills
• Strong stakeholder engagement and vendor management skills.
• Ability to analyse and structure complex data and to develop meaningful reports and insights
• Experience working in a dynamic and fast paced environment.
• Ability to work in cross-functional teams and co-located offices

We’re committed to helping you build your career. With the support of your manager, let’s start a conversation about making your next move.

Your life at Jetstar is unlike any other

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar.  Let’s takeoff together

We can’t wait to hear from you. Apply by 11:59pm Friday 14th April