Job Description
- Challenge yourself and take the next step in your D&A career
- Contribute towards the D&A strategy in Personalisation and Experimentation across Qantas Loyalty
- Permanent role based at our Head Office in Mascot
Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.
The Senior Manager, Data & Analytics Personalisation & Experimentation (P&E) role plays a pivotal role in enabling Qantas Loyalty to harness the power of data in the continued evolution of Personalisation & Experimentation. Each Commercial Tribe within Qantas Loyalty considers data and analytics a fundamental competitive advantage, and this role actively contributes to designing, delivering, and refining these capabilities to ensure they align with the distinct needs of each business unit. The position supports the strategic direction, roadmap, and execution of personalisation initiatives while owning critical data-driven decisions that shape the holistic development of this capability across the Qantas business.
Although chapter-managed, this role works in close partnership with the Head of P&E to represent the data strategy and requirements within the personalisation framework. The role requires seamless collaboration across cross-functional teams and multiple data and analytics stakeholders such as campaign analytics, strategic insights and data products to ensure data integrity, capture valuable insights, establish measurement frameworks, provide executive-level reporting, and contribute meaningfully to the strategic evolution of the Personalisation program.
What you’ll bring to the role:
- 10+ years of experience in analytics, commercial or customer roles
- Tertiary qualification in relevant field (Statistics, Computing, Commerce or related analytical field)
- Deep expertise and experience across a wide range of analytical disciplines: Data
science, Behavioural Analytics and Segmentation. - Sophisticated people and influencing skills.
- Deep experience and expertise in inspiring and leading teams and building trust and effective working relationships, and exerting influence with executive and senior leadership.
- Deep problem-solving ability: Able to leverage deep technical expertise, commercial
and strategic thinking, and ability to think laterally to inform solutions and Ability to
integrate inputs from a wide range of disciplines in designing a solution. - Communication skills: Ability to communicate highly complex topics in a way that can
be understood by less technical stakeholders - Strategic planning and change management; Ability to set strategy, leveraging a
deep understanding of QL business needs and external industry trends. Ability to
design and govern complex project plans for the delivery of key strategic initiative.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close on the 11th of June
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
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